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Valence School

ICT Helpdesk Technician

ICT Helpdesk Technician

Full Time - All Year Round - £25,250 p.a. - Permanent - to start as soon as possible.

This is an exciting role to assist in the management and development of the school's network and infrastructure.  Due to the transfer of Kent's Specialist Teaching & Learning Service to Valence School Outreach the ICT Department supports staff in multiple locations across Kent.

You will have relevant IT technical 'hands on' knowledge with experience of a busy working ICT department and a good working knowledge of Windows Server 2008 - 2020.  You will be a problem solver and have excellent interpersonal skills to communicate with people at all levels both internally and externally, along with a good sense of humour and the ability to work on your own initiative and as part of a team.

As a Helpdesk Technician you will be expected to visit locations around Kent, as and when required, to resolve staff issues.  Daily duties will include:

  • providing remote and on-site technical support assisting users with various IT issues;
  • installing, maintaining and troubleshooting third party software products;
  • installing new equipment such as desktop computers, laptops, tablets and mobile phones;
  • preparing and supporting staff training sessions on Windows 10 and Office 365.
  • opportunities to get involved in various projects within the school.

Preferably you will have at least 2 years' experience working as an IT Support Engineer, Desktop Support Engineer or a similar role with proven first line technical support in education.  A full UK drivers licence and your own transport are essential for this role (expenses will be reimbursed).

Valence School is a KCC Foundation residential and day Special School for children and young people with physical disabilities, complex medical needs and associated learning and communication difficulties.  We are part of the Kent Special Educational Needs Trust (KsENT).  We offer a supportive, friendly working environment in a country school setting along with continuous training opportunities, generous pension & life cover, retail discounts, free parking, wellbeing sessions....

Please complete the online application form or download the application form below and email to the HR Team at or contact us for further information.

Closing date for applications: 6 September 2020

Online interview date w/c 21 September 2020

Valence School is committed to safeguarding and promoting the welfare of every student and we expect all our staff and volunteers to share this commitment.  References will be taken up before interview and the successful applicant will require an enhanced DBS check.